FAQs
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team with an image of your damaged item for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
We offer fast and free shipping for orders over $99 within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Delivery times vary depending on the destination and the shipping method selected.
• FedEx 2Day Typically Arrives Within 2 Business Days
• USPS Priority Mail Typically Arrives Within 1-3 Business Days
Please note, all carriers Honor US Holidays and do not move packages on those days. If your package is taking longer than usual, please check the applicable carrier website for any Weather/Other delays.
If you package is stuck in transit, please contact our team.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please check back later.
We do not ship to most countries, however, there are a few that we are able to send to.
To review the countries we currently do ship to, please see below:
UNITED STATES
We are planning to expand into international markets ASAP. Sign up for our email list for updates.
Returns must be initiated within 30 Days of receiving your order. Items must be unused and in the original packaging.
Return by mail
Head to https://returns.houseofswim.com/
From here, you can return or exchange your items.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page. Non-Returnable Items sent to us will be returned back to the customer and a refund will not be given.
Our return policy allows returns or exchanges for unworn products purchased in the last 30 Days.
Please note that Final Sale items are not eligible for return.
You can expect your refund to be processed within 7 business days or fewer, after our returns department receives the returned item.
If you'd like to start a return, please visit our Return Portal https://returns.houseofswim.com/
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 7 business days for the refund to reflect in your account.
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that Final Sale/ Products with Tags Removed/ Worn Items are not eligible.
For returns or exchanges, please head to https://returns.houseofswim.com/ . Refunds will be processed to the selected method within 7 days of receiving the returned item.
Our return policy allows returns for unworn products purchased in the last 30 Days.
If you'd like to proceed with a return, please visit our Return Portal https://returns.houseofswim.com/
Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.
Please note that final items are not eligible for return.
You can expect your refund to be processed within 7 business days or fewer after our returns department receives the return.